MĀ Wellness
ICBC Health Treatments in Victoria, BC
Utilize your ICBC Massage Claims
MĀ Wellness
ICBC Health Treatments
Utilize your ICBC Massage Claims
ICBC Health Service Treatments
ICBC covers treatments for injured drivers, passengers, cyclists, and pedestrians involved in motor vehicle accidents (MVA’s). Our aim at MA Wellness and Yoga is to assist you in returning to your regular work, home, and recreational activities. Our experienced practitioners take into account your unique circumstances—your injury, movement limitations, job requirements—to tailor the best care plan for you.
If you’ve been involved in a motor vehicle accident on or after April 1, 2019, you’re automatically covered for 12 RMT treatments, 12 Acupuncture sessions, and 12 Counselling sessions within 12 weeks of the accident date. If your situation falls outside these parameters, please call 250-880-0553 or email info@mawellnessandyoga.ca to discuss your treatment options.
ICBC direct billing:
ADMIN FEES
- A user/admin fee of $20 is charged for services beyond the standard duration or scope that ICBC funds at its approved rates.
- ICBC still will not reimburse these fees, but the client can choose to pay them out of pocket or seek reimbursement from their extended health benefits.
*User fee will be billed at every standing appointment.
ACUPUNCTURE
Jenica Geisler
Sarah Dunn
COUNSELLING
Please contact us to confirm current ICBC counselling availability.
RMT
Charlene Waldner
Our clinic provides direct ICBC billing for the following services:
At MA Wellness and Yoga, you can access all three wellness services within the same scope of time during your recovery. When multiple clinicians are involved in your care, they collaborate to ensure the best possible outcome. The patient’s needs are central to the treatment plan, and your input is always prioritized. Your voice matters most.
Common Injuries sustained in a motor vehicle accident:
- Whiplash
- Concussions, Headaches
- Soft tissue and connective tissue injuries
- Limited movement and loss of function
- Neck pain
- Back Pain
- Numbness
- Spinal trauma
For a seamless process with ICBC direct billing, please contact our front desk with the following information when you book your first appointment:
- Your ICBC claim number
- Personal health number (Care card number)
- Date of injury or accident
For more information, visit the ICBC website. If you need further assistance, feel free to call or email us, and we’ll be happy to help.
ICBC Claim Support by Expert Practitioners
Acupuncture offers a safe, natural, and effective approach to supporting recovery after a motor vehicle accident (MVA) by addressing pain, inflammation, stress, and promoting overall well-being.
Twelve (12) acupuncture sessions are pre-authorized for ICBC customers within the first 12 weeks from the date of your accident. If your situation falls outside these parameters, please call 250-880-0553 or email info@mawellnessandyoga.ca to discuss your treatment options.
Next Steps to Book your Treatment:
For a seamless process, please contact our front desk with the following information when you book your first appointment:
- Your ICBC claim number
- Personal health number (Care card number)
- Date of injury or accident
For more information, visit the ICBC website. If you need further assistance, feel free to call or email us, and we’ll be happy to help.
ICBC Acupuncture Pricing
Initial Treatments
Initial assessment visit ICBC Acupuncture Session
60 Minutes
$135
• This rate applies to treatments administered on or after April 1, 2026
Subsequent Treatments
Standard Visit ICBC Acupuncture Session
45 Minutes
$115
• This rate applies to treatments administered on or after April 1, 2026
FAQ ICBC Acupuncture
Acupuncture can be a valuable treatment option following a motor vehicle accident (MVA). Here are some reasons to consider seeing an acupuncturist:
Pain Relief
Acupuncture is effective in reducing pain by stimulating the body’s natural painkillers. It can help alleviate pain from injuries such as whiplash, back pain, and muscle strains.
Reducing Inflammation
Acupuncture promotes blood circulation and reduces inflammation, aiding in the healing of injured tissues and reducing swelling.
Enhancing Recovery
Acupuncture supports the body’s natural healing processes, potentially speeding up recovery from injuries sustained in an accident.
Stress Reduction
The trauma of an accident can lead to high levels of stress and anxiety. Acupuncture helps to calm the nervous system, reducing stress and promoting relaxation.
Improving Range of Motion
Acupuncture can help restore movement and flexibility in areas affected by injury, such as the neck and back.
Managing Chronic Pain
For individuals who develop chronic pain after an accident, acupuncture offers a non-pharmaceutical option to manage long-term discomfort.
Complementing Other Treatments
Acupuncture works well alongside other treatments like physiotherapy, chiropractic care, and massage therapy, providing a holistic approach to recovery.
Overall, acupuncture offers a multifaceted approach to recovery, addressing pain, inflammation, stress, and overall well-being after a motor vehicle accident.
Registered ICBC Acupuncturists
SARAH DUNN, R.Ac (SHE/HER)
Sarah is a dedicated practitioner of Acupuncture and Traditional Chinese Medicine (TCM) who embraces holistic healthcare with humility.
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Her journey includes extensive clinical experience gained while volunteering with the Acupuncture Relief Project in Nepal, where she provided acupuncture treatment to 12-20 patients daily. This experience reflects her deep dedication to making a positive impact on underserved communities, both locally and internationally.
Education and Experience
Her diploma from Pacific Rim College in 2022 encompasses over 2200 hours of comprehensive studies in acupuncture, herbal medicine, nutrition, and biomedicine, complemented by 700+ hours of clinical practice.
Chinese Herbal Medicine Expertise
Drawing upon ancient and wise Chinese herbal formulas, Sarah has honed her expertise in crafting unique herbal remedies for each individual, gently reminding the body of its innate healing abilities.
Specializations
Her skills extend to internal medicine, digestive health, musculoskeletal conditions, and gynecological issues, always seeking the most effective holistic solutions for her patients.
Compassionate Care
Her modest and compassionate approach extends to addressing emotional well-being, stress management, and ensuring that patients feel supported on their healing journey.
ICBC Registered Massage Therapy
ICBC Claim Support by Expert Practitioners
Registered Massage Therapy offers a safe, natural, and effective approach to supporting recovery after a motor vehicle accident (MVA) by addressing pain, inflammation, stress, and promoting overall well-being.
Motor Vehicle Accidents (MVAs) can have a profound impact on your physical and emotional well-being. Registered Massage Therapy (RMT) offers a highly effective, non-invasive treatment option to aid in recovery. Our skilled therapists specialize in post-MVA care, providing tailored treatments that promote healing, reduce pain, and restore mobility.
Twelve (12) massage therapy sessions are pre-authorized for ICBC customers within the first 12 weeks from the date of your accident. If your situation falls outside these parameters, please call 250-880-0553 or email info@mawellnessandyoga.ca to discuss your treatment options.
Next Steps to Book your Treatment:
For a seamless process, please contact our front desk with the following information when you book your first appointment:
- Your ICBC claim number
- Personal health number (Care card number)
- Date of injury or accident
For more information, visit the ICBC website. If you need further assistance, feel free to call or email us, and we’ll be happy to help.
ICBC Massage Therapy Pricing
Initial Treatments
Initial assessment visit ICBC Massage Therapy Session
60 Minutes
$131
• This rate applies to treatments administered on or after April 1, 2026
Subsequent Treatments
Standard Visit ICBC Massage Therapy Session
45 Minutes
$105
• This rate applies to treatments administered on or after April 1, 2026
FAQ ICBC Massage Therapy
Why See a Registered Massage Therapist After a Motor Vehicle Accident?
Massage can be a valuable treatment option following a motor vehicle accident (MVA). Here are some reasons to consider seeing an RMT:
Pain Relief
RMT targets the source of pain, reducing discomfort through techniques such as deep tissue massage, myofascial release, and trigger point therapy.
Reduced Inflammation
Massage helps decrease inflammation by improving blood circulation, which promotes the delivery of oxygen and nutrients to injured tissues, accelerating the healing process.
Improved Mobility
Through guided stretching and mobilization techniques, RMT can help restore range of motion and flexibility, making everyday activities easier and less painful.
Scar Tissue Management
Massage can prevent and break down scar tissue, ensuring that it does not hinder movement or cause long-term discomfort.
Stress Reduction
The relaxing nature of massage therapy helps reduce stress and anxiety, promoting overall mental health and well-being.
Personalized Treatment Plans
Our RMTs work closely with you to develop a treatment plan tailored to your specific injuries and recovery goals.
Registered ICBC Massage Therapists
CHARLENE WALDNER (SHE/HER)
Charlene Waldner graduated from the 3000-hour program at the West Coast College of Massage Therapy in Victoria in 2012.
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Charlene Waldner: Diverse Experience in Massage Therapy
Charlene Waldner has garnered extensive experience in various spa and clinic settings, and has actively participated in community sporting events. She enjoys working with a diverse range of clients, including athletes and office workers.
Passion for Fitness and Injury Prevention
An athlete and fitness enthusiast herself, Charlene is deeply passionate about educating her clients on staying injury-free, recovering from sports injuries, and maintaining overall body health.
Unique Treatment Approach
Charlene’s treatment techniques include myofascial release, trigger point therapy, deep tissue, and relaxation massage. Her personal hobbies, such as ultra trail running, hiking, cycling, and yoga, complement her professional expertise.
Learn More About Charlene
For additional information on Charlene Waldner’s expertise and services, visit her personal website at Charlenewaldner.com.
ICBC Clinical Counseling
ICBC Claim Support by Expert Practitioners
Clinical counselling offers a holistic approach to recovery after a motor vehicle accident (MVA), addressing not only physical injuries but also the emotional and psychological well-being of individuals affected by the traumatic event. By providing support, coping strategies, and a path towards emotional healing, counselling plays a crucial role in helping clients recover and move forward with resilience.
Twelve (12) Counselling sessions are pre-authorized for ICBC customers within the first 12 weeks from the date of your accident. If your situation falls outside these parameters, please call 250-880-0553 or email info@mawellnessandyoga.ca to discuss your treatment options.
Next Steps to Book your Treatment:
For a seamless process, please contact our front desk with the following information when you book your first appointment:
- Your ICBC claim number
- Personal health number (Care card number)
- Date of injury or accident
For more information, visit the ICBC website. If you need further assistance, feel free to call or email us, and we’ll be happy to help.
ICBC Counselling Treatment Pricing
Initial Treatments
Initial assessment visit & report
$268/visit & report
• This rate applies to treatments administered on or after April 1, 2026
Subsequent Treatments
Standard Treatment
Standard treatment $160/visit
• This rate applies for treatments administered on or after April 1, 2026
Progress Reports
Progress Report
Progress report $135/report
• This rate applies for treatments administered on or after April 1, 2026
FAQ ICBC Counselling Therapy
Why See a Counselor After a Motor Vehicle Accident?
Seeing a counselor after a motor vehicle accident (MVA) can be incredibly beneficial for addressing the emotional and psychological impacts of the experience. Here’s why:
Coping with Emotional Trauma
A car accident can be a traumatic event, leading to a range of emotions such as fear, anxiety, and sadness. Counseling provides a safe space to process these emotions and begin healing.
Managing Anxiety and Depression
An MVA can trigger or exacerbate mental health issues like anxiety and depression. Counseling helps in managing these conditions, offering strategies and support to improve mental health.
Reducing Symptoms of PTSD
Post-traumatic stress disorder (PTSD) is common after a severe accident. Symptoms can include flashbacks, nightmares, and severe anxiety. Counseling can help reduce these symptoms through therapeutic techniques like cognitive-behavioral therapy (CBT).
Improving Sleep
Accidents can disrupt sleep patterns due to stress and anxiety. Counseling can help address these issues, promoting better sleep through relaxation techniques and coping strategies.
Enhancing Personal Relationships
The stress from an accident can strain relationships with family and friends. Counseling can improve communication and provide strategies to strengthen these relationships during the recovery process.
Promoting Overall Recovery
Emotional and psychological healing is a crucial part of overall recovery. Counseling supports this aspect, helping you regain a sense of normalcy and well-being.
Developing Coping Strategies
Counselors can teach effective coping strategies for dealing with the aftermath of an accident, including stress management, relaxation techniques, and ways to handle ongoing medical treatments.
Supporting Return to Daily Activities
A counselor can help you gradually return to your daily activities and routines, providing guidance and support as you navigate the challenges of recovery.
ICBC Counsellors
Please contact us to confirm current ICBC counselling availability.